Lotus Hour Book a Service

Legal

Cookie Policy

Last updated: 12 May 2025 · Effective date: 12 May 2025

This policy explains how Lotus Hour uses cookies and similar technologies when you visit our website. It is intended to be straightforward and easy to follow. If you have questions, you are welcome to contact us directly.

1. What Are Cookies

Cookies are small text files that a website stores in your browser when you visit. They allow the site to remember certain information about your visit, such as whether you have seen a notice or how you arrived at the page. Cookies do not contain personal information on their own but may be associated with it if you have provided details to us.

Similar technologies — including local storage, session storage, and pixels — work in comparable ways and are covered by this policy.

2. Why We Use Cookies

We use cookies for three purposes, each described below. The first category is necessary for the website to function as intended. The second and third categories are used to understand how visitors use our site and to reach interested visitors through advertising — these require your consent.

Strictly Necessary

Functional Cookies

These cookies are required for the website to work correctly. They include the cookie that records whether you have accepted our cookie notice, so that we do not show it to you again on subsequent visits. These cookies do not track you across other websites and cannot be switched off without affecting core functionality.

Analytics

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website — for example, which pages are visited most often and whether visitors arrive from search, social media, or direct links. We use this information only in aggregate form to improve the clarity and usefulness of our pages. These cookies are set only if you accept analytics cookies in our consent notice.

We use Google Analytics (Google LLC) and Microsoft Clarity (Microsoft Corporation) for this purpose. Both services may transfer data to servers outside Thailand; please refer to their respective privacy policies for details.

Marketing

Advertising and Tracking Cookies

These cookies are used to show relevant advertising on other platforms — including Meta (Facebook and Instagram) and Microsoft Bing — to people who have visited our website. They work by recording that a visit occurred so that advertising platforms can recognise the browser in their own environment.

These cookies are set only if you accept marketing cookies in our consent notice. Accepting them does not mean you will see more advertisements overall; it means the advertisements you do see from us may be more relevant to your interests.

3. Cookies We Set

The table below lists the specific cookies used on this website at the time of writing. Third-party cookies are subject to change by their respective providers; please refer to their policies for the most current information.

Cookie name Category Set by Purpose Duration
lh_cookie_consent Necessary Lotus Hour Records whether the visitor has acknowledged the cookie notice 365 days
_ga Analytics Google Analytics Distinguishes unique users by assigning a randomly generated number 2 years
_ga_* Analytics Google Analytics Persists the session state for a specific Google Analytics property 2 years
_clck Analytics Microsoft Clarity Persists a unique user ID and session ID for analytics purposes 1 year
_clsk Analytics Microsoft Clarity Connects multiple page views during a single session 1 day
_fbp Marketing Meta Pixel Identifies browsers for ad measurement and delivery purposes on Meta platforms 90 days
_uetsid Marketing Microsoft Advertising Records site activity to enable remarketing through Bing Ads 1 day
_uetvid Marketing Microsoft Advertising Stores and tracks visits across websites for Bing Ads 13 months

4. Managing Your Cookie Preferences

When you first visit our website, a notice at the bottom of the screen allows you to accept or decline the analytics and marketing cookies described above. Strictly necessary cookies are always active and cannot be declined through this notice, as they are required for the site to function.

You may also manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking all cookies, including strictly necessary ones, may affect how parts of the website work.

Useful guidance on managing cookies in common browsers:

5. Third-Party Providers

Some cookies on our website are set by third-party services. Lotus Hour does not control these cookies and they are subject to those providers' own policies. We encourage you to read them if you wish to understand in detail how these services handle data:

6. Your Rights Under Thai Law

Under Thailand's Personal Data Protection Act (PDPA) B.E. 2562, you have the right to withdraw consent for non-essential cookies at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

If you wish to exercise your rights under the PDPA — including the right to access, correct, delete, or restrict processing of personal data held about you — please refer to our Privacy Policy or contact us directly.

7. Changes to This Policy

We may update this cookie policy when we add or change the technologies used on our website, or when legal requirements change. Updates will be published on this page with a revised date. We encourage you to review this policy periodically if you visit our website regularly.

8. Contact

If you have questions about this cookie policy or how we use data on our website, please contact us:

Lotus Hour

425 Ratchadamri Road, Pathum Wan, Bangkok 10330, Thailand

Email: [email protected]

Phone: +66 2 941 6537